We aim to be transparent, both about our achievements and where we can do more
We undertook a sustainability review to assess, monitor, and measure our impact. We have set long-term commitments and KPIs, on which we will continue to report and provide data.
We have adopted the Global Reporting Initiative’s common standards for our first sustainability report, Our Impact 2020. The report is published in conjunction with our Annual Report and Accounts 2020.
We are customer focused, open and collaborative. We are committed to high ethical business practices and standards of integrity.
We have a strict code of conduct for suppliers in our global supply chain. We work closely to ensure that these are continuously met.
Providing the best customer experience is fundamental to who we are. We expect our distributors and trading partners to match this.
We continually focus on achieving greater gender balance at all levels of our organization.
We seek, wherever possible, to minimise our impact on the environment for the benefit of all.
We use appropriate technical and organisational measures to protect the personal information that we collect and process.
We actively apply appropriate risk-based due diligence processes to ensure compliance with this Act.