Sustainability
Stakeholder engagement
In all that we do, we consider the needs and views of our stakeholders
To deliver on our purpose, and for our business to thrive, we need to have strong relationships with our stakeholders – our customers, employees, partners, shareholders and communities and wider society. We seek to understand the need of these stakeholders, to engage with regularly and effectively.
Customers
We serve approximately 750,000 global research scientists in academic, research, government and biopharmaceutical organisations.
Why they matter
Our customers are vital to the current success and continued growth and development of our business. It is critical that we listen to them and offer the products and services they need.
How we engage
Continuous engagement with customers to obtain close to real-time feedback on our performance through surveys and focus groups. Large and complex customer relationships managed by a dedicated team.
Employees
Around 1,800 employees in 16 locations around the world.
Why they matter
Our people are fundamental to our continued success as their skill and dedication enable us to fulfil our vision and purpose.
How we engage
In addition to direct engagement, we undertake monthly engagement pulse surveys and regular town hall sessions.
Partners
Those who have a direct working or contractual relationship, or share a mutual interest, including strategic business partners, our suppliers, service providers, industry organisations, and local and central governments.
Why they matter
Their vital contributions to our business range from providing products, raw materials, services and advice, through to the joint development and co-marketing of resultant products to the life science community. Service providers ensure that we are able to function efficiently and effectively. Governments provide the enabling environments in which we operate.
How we engage
Continuous engagement with partners to obtain close to real-time feedback on our performance through surveys and focus groups. Large and complex customer relationships managed by a dedicated team. Supplier and distributor codes of conduct. Ethics hotline for suppliers, ‘Speak Up’.
Communities
Those who live and work in areas where we operate – and society as a whole.
Why they matter
Constructive and respectful local relationships and an understanding of local people’s needs to attract talent and deliver our goals.
How we engage
Regional and local community engagement, especially through schools. Publication of our annual Impact Report.
Shareholders
Shareholders of the company, including employee shareholders.
Why they matter
Our shareholders are the ultimate owners of the business and a key source of efficient capital, enabling the company to invest and grow.
How we engage
Regulatory announcements, shareholder meetings, investor days and our website.
See how we are creating sustainable value across our business
‘Our Impact 2021’
Registered Office:
Discovery Drive, Cambridge
Biomedical Campus,
Cambridge, CB2 0AX, UK
+44 (0) 1223 696 000
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