FedEx tie-up boosts customer support services

Rapid business growth led the company to review and improve its web-based ordering and distribution process. Working with its existing logistics partner FedEx, a new automated system was developed that allowed Abcam’s customers to access all of FedEx’s services direct from Abcam’s website. While customers benefited from a faster, more streamlined order processing system, Abcam was able to increase shipping capacity by more than 300% without the need for additional manpower.

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Abcam integrates FedEx into internal shipping system